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Securus Technologies is a leading provider of technology and communications products and services to the correctional institution and law enforcement industries. The company, which is based out of Dallas, Texas, has hundreds of employees located across the country and currently provides products and services to over one thousand facilities located across the United States.
Securus Technologies is likely best known for their innovative video visitation products and services. Their video visitation product and service allows a family member and inmate to connect over a secured video messaging service. This has reduced the need for people to have in-person visitations, has allowed the facility’s to put forth a rewards system encouraging inmates to act in good behavior, and to improve security and experience for all people involved.
While the increased use of the service has made it clear already that customers are happy with the product, there are also many customer comments and reviews found online that make it clear that the product is important and useful. Customers have stated that they love being able to use the new product provided by Securus Technologies because it allows them to stay better connected with their loved one while they are away. Customers have stated that they use the products for a variety of purposes including using it to help with student homework and projects, dial into larger family holiday parties, and to simply stay connected.
While the product has been helpful for the users, it is also helpful for those that work at the facilities. The video visitation services has led to a reduction in the need for in-person visitation. This has helped to improve the administration efficiency at the facilities, reduce the risk and security needs to help protect inmates and visitors, and has helped to make inmates happier and less stressed.